Legal

Refund & Cancellation Policy

Last updated: May 2025

1. Overview

BlinkSales is committed to client satisfaction. This policy outlines the terms under which refunds are provided and how subscriptions and services may be cancelled. By purchasing a BlinkSales subscription or service, you agree to the terms of this policy.

2. Subscription cancellation

You may cancel your BlinkSales subscription at any time. Cancellation takes effect at the end of your current billing period. To cancel:

Email us at info@blink-sales.com with your account details and cancellation request
Or contact us via WhatsApp at +971 52 872 5496
Cancellation requests must be received at least 5 business days before your next renewal date to take effect for that cycle

Upon cancellation, your AI agent will continue to operate until the end of the paid period. After that, access to the platform and all automation will be deactivated. Your data will be retained for 30 days following cancellation, after which it will be permanently deleted.

3. Refund eligibility

BlinkSales offers the following refund terms:

30-Day Money-Back Guarantee

New subscribers who have not previously held a BlinkSales subscription are eligible for a full refund within 30 days of their first payment, provided that:

The refund request is submitted within 30 calendar days of the initial payment
The client has not completed full onboarding and gone live with an active AI agent
No refund has previously been claimed under this guarantee

Service disruption refunds

If BlinkSales experiences a platform outage lasting more than 72 consecutive hours due to issues within our direct control, affected clients may request a pro-rated credit for the disrupted period. Credits are applied to the next billing cycle and are not redeemable as cash.

Non-refundable situations

Refunds are not available after 30 days from the initial payment date
Monthly renewal charges are non-refundable once the billing cycle has commenced
Setup fees, onboarding fees, and custom development costs are non-refundable once work has commenced
Refunds are not issued for service interruptions caused by third-party platforms (WhatsApp, Meta, etc.)
Accounts terminated due to violation of our Terms of Service are not eligible for refunds

4. Custom software & enterprise projects

For custom software development and enterprise system projects, refunds and cancellations are governed by the terms specified in the signed Statement of Work (SOW). Generally:

Payments made for completed milestones are non-refundable
If a project is cancelled by the client mid-way, payment is due for all work completed up to the cancellation date
If BlinkSales fails to deliver agreed milestones within the agreed timeframe (barring client delays), a partial refund proportional to the undelivered work may be negotiated

5. Refund process

To request a refund:

Email info@blink-sales.com with subject line “Refund Request — [Your Account Name]”
Include your account email, payment reference, and reason for the refund request
Our team will review your request within 3 business days
Approved refunds are processed within 7–14 business days to your original payment method

6. Currency and payment

All transactions are processed in UAE Dirhams (AED). Refunds are issued in AED to the original payment method. BlinkSales is not responsible for currency conversion fees or exchange rate differences applied by your bank or card provider.

7. Disputes

If you believe a charge was made in error or have a dispute regarding a payment, please contact us at info@blink-sales.com before initiating a chargeback with your bank. We are committed to resolving disputes directly and promptly. Chargebacks initiated without prior contact may result in account suspension pending investigation.

8. Contact

For refund or cancellation requests, contact us at info@blink-sales.com or call +971 4 439 6399 during business hours (Mon–Fri, 9am–6pm GST).